For Temp Talent, a boutique staffing firm headquartered in Sydney, Australia, speed is crucial. Theirs is a fast-moving business — and speed to placement is essential for keeping their candidates and clients happy.
Temp Talent was already ahead of the game in adopting text messaging as part of their recruiting process. People weren’t answering phone calls anymore, so text messaging was crucial to moving relationships — and their business — forward. But their recruiters were using their individual cell phones to text. This caused a variety of problems:
- Texting multiple candidates info about an opportunity, interviews, or a timesheet deadline was time-consuming on the small screen
- Recruiters had to log their text outreach manually into their CRM
- Leadership lacked insight into messaging
So, when Temp Talent realized their recruiters were wasting a lot of time — and missing opportunities — by texting from their smartphones, they knew something had to change.
“It was really time-consuming, copying and pasting messages to multiple candidates and manually logging our text messages,” said Shelley Richardson, Administrator at Temp Talent.
When Temp Talent implemented TextUs, their recruiters started saving a lot of time on outreach — but that was just the beginning. They also gained insight into their entire recruiting process through the TextUs and Bullhorn integration. And they improved their candidate experience by opening new avenues to nurture talent.