We have three goals for making our customer’s experience the best possible at TextUs: Be responsive Be kind Be authentic In other words: we’re human. And we remember that everyone we connect with is human too.
There is a major shift happening in business communication right now. Your business is no longer in control of the conversation — the customer is. We can all order anything online, instantly get a ride, access all the entertainment and information that we want, on-demand and on our phones. This means that the power to make the decisions that drive … Read More
Four decades ago, in 1977, the first emails were used by the Department of Defense to share information between people on the same network. Text messaging only turns 25 this year, but it’s gone through plenty of evolutions in use, too. Instead of tapping out messages slowly using T9 on alphanumeric keypads, we quickly craft messages with the full keyboards … Read More
Text messaging is all about making your voice heard in a busy world. With the constant app notifications and social media pings we get on our phones, a text message cuts through the noise. It is a direct form of communication — we know at the other end of that message is a single person reaching out to us.
Have you ever wondered how some teams are able to effectively work better together? Or have you wondered why some teams are dysfunctional at best and far from agile? When human beings are part of the mix, it doesn’t matter how good a team happens to be, because everybody carries around some emotional baggage with them. Whether you’re running a … Read More
How many text messages have you received today? Did you read and respond to them instantly? Thought so. Text messaging is the #1 thing people do with their cell phones. Across all age groups, people send and receive an average of 41.5 texts per day. Younger demographics are pulling this number even higher — 18-to-29 year-olds average 87.7 texts per … Read More