How to Adopt a Real-Time Communication Strategy to Connect, Engage and Delight Your Customers

TextUs Teamreal-time communication, real-time communication strategy

When’s the last time you waited for something? Maybe you were stuck in traffic, in line at Starbucks, or waiting for a call back from a customer service rep. But, if you’re like most people, these moments of waiting have become rarer in your life.  Instead of just sitting in traffic, people take an Uber so they can get some … Read More

The Real-Time Communication Era is Here and It’s Changing How You Connect with Customers

TextUs Teamcloud-voice, conversational text messaging, real-time communication, real-time communication strategy

Over the past year and a half, we’ve thought a lot here at TextUs about how the business world is changing. We’ve noticed that your customers won’t wait for a call back or fish around their inbox for your email. They can get everything when they want it on their schedule, so they expect immediate info and thoughtful answers whenever … Read More

How to Start Real-Time Conversations at Every Stage of the Customer Journey

TextUs Teamreal-time communication, real-time communication strategy

Like any relationship, your connection with your customers grows and changes over time. A prospect will need different attention, information, and touchpoints than an established customer.  Real-time communication is all about sending the right message at the right time, all throughout your customer’s journey with you. It’s about using the full suite of communication channels at your disposal to start … Read More

5 Actionable Real-Time Communication Tips To Help You Close Faster

TextUs Teamconversational, real-time communication, SMS, TextUs Voice

Closing is all about timing. You need to be ready when your prospect is ready. There’s a whole rainbow of readiness out there, too — you’re either chasing down an elusive prospect to get an answer or a ready-to-close prospect is popping up unexpectedly in your inbox. By using every communication channel available to you — sometimes all at once … Read More

Are You Getting Ghosted? Here’s How Your Texts and Emails Could Be Driving Them Away

TextUs TeamBusiness Texting, real-time communication, SMS

We’ve all been there. You’ve had a great back and forth with an excited customer, and then suddenly — nothing. It’s like your emails and texts are going into a black void. And you can’t figure out what happened. It’s not like the old days when you had in-person meetings where you could judge body language and facial expressions to … Read More

Why Your Team Needs to Communicate in Real Time to Make Today’s Customers Happy

TextUs TeamBusiness Texting, real-time communication, Text Messaging

Gone are the days when businesses set the rules of engagement. The internet has leveled the field. Your customers are used to getting what they want, when they want, whether that’s an instant delivery from Amazon or on-demand customer support when something’s broken. But the good news is it’s pretty simple to meet clients where they are. Your best customers … Read More

Tired of Making Cold Calls? Learn How to Make Warm Calls with the Text + Call Double Punch

Nate Bishopconversational SMS campaings, real-time communication, SMS, Text Messaging, TextUs Voice

Let’s be real: cold calls are old-fashioned and awkward, and don’t get results. We don’t like cold calling. Your customers don’t like cold calls. But phone calls are still an important tool. You can make calls more powerful by being strategic about when you use them. When you combine a well-timed text with a call, you get the double benefit of … Read More

Introducing TextUs Voice – The Next Wave in Business Communication is Here

Nate BishopBusiness Texting, Customer Service, Inside Sales, News and Updates, Product Updates, real-time communication, Sales Acceleration, Staffing and Recruiting, TextUs Voice, Voice

There is a major shift happening in business communication right now. Your business is no longer in control of the conversation — the customer is. We can all order anything online, instantly get a ride, access all the entertainment and information that we want, on-demand and on our phones. This means that the power to make the decisions that drive … Read More