How to Adopt a Real-Time Communication Strategy to Connect, Engage and Delight Your Customers

TextUs Teamreal-time communication, real-time communication strategy

When’s the last time you waited for something? Maybe you were stuck in traffic, in line at Starbucks, or waiting for a call back from a customer service rep. But, if you’re like most people, these moments of waiting have become rarer in your life.  Instead of just sitting in traffic, people take an Uber so they can get some … Read More

The Real-Time Communication Era is Here and It’s Changing How You Connect with Customers

TextUs Teamcloud-voice, conversational text messaging, real-time communication, real-time communication strategy

Over the past year and a half, we’ve thought a lot here at TextUs about how the business world is changing. We’ve noticed that your customers won’t wait for a call back or fish around their inbox for your email. They can get everything when they want it on their schedule, so they expect immediate info and thoughtful answers whenever … Read More

How to Start Real-Time Conversations at Every Stage of the Customer Journey

TextUs Teamreal-time communication, real-time communication strategy

Like any relationship, your connection with your customers grows and changes over time. A prospect will need different attention, information, and touchpoints than an established customer.  Real-time communication is all about sending the right message at the right time, all throughout your customer’s journey with you. It’s about using the full suite of communication channels at your disposal to start … Read More