How to Start Real-Time Conversations at Every Stage of the Customer Journey

TextUs Teamreal-time communication, real-time communication strategy

Like any relationship, your connection with your customers grows and changes over time. A prospect will need different attention, information, and touchpoints than an established customer.  Real-time communication is all about sending the right message at the right time, all throughout your customer’s journey with you. It’s about using the full suite of communication channels at your disposal to start … Read More

TextUs Music Presents “Epilogue” – Our CEO Ted Guggenheim Looks Back on the Songs That Shaped His Life in Music and Tech

TextUs TeamTextUs Music

We’re excited to share our next installment of TextUs Music with you to give you a listen into the songs that keep us motivated. This playlist, “Epilogue,” was curated by TextUs CEO Ted Guggenheim, who founded TextUs after a long career in the music industry. “Epilogue” By Ted Guggenheim, CEO of TextUs As the oldest member of the TextUs tribe … Read More

5 Actionable Real-Time Communication Tips To Help You Close Faster

TextUs Teamconversational, real-time communication, SMS, TextUs Voice

Closing is all about timing. You need to be ready when your prospect is ready. There’s a whole rainbow of readiness out there, too — you’re either chasing down an elusive prospect to get an answer or a ready-to-close prospect is popping up unexpectedly in your inbox. By using every communication channel available to you — sometimes all at once … Read More

How to Use a Conversational Approach to Email and Text Messaging to Boost Your Response Rates

TextUs Teamconversational, recruiting, sales, SMS, Text Messaging

If you’ve been following along at home, you already know that text messaging is great for getting responses — especially compared to using phone or email on their own. But, over the years, we’ve discovered that one of the greatest untapped powers of text messaging is that it also makes your other channels more effective. This is what makes texting … Read More

Introducing the “Text Us” Call to Action

TextUs Team"Text Us" Call to Action, Business Texting, SMS

If you’re like most companies, you’ve been using the tried and true “Contact Us” format: Visit Us. Email Us. Call Us. But these calls to action don’t meet the needs of today’s on-demand economy. In the age of real-time communication, your customers want a way to connect with you that’s convenient, quick, and personal — whether they are browsing your … Read More

Are You Getting Ghosted? Here’s How Your Texts and Emails Could Be Driving Them Away

TextUs TeamBusiness Texting, real-time communication, SMS

We’ve all been there. You’ve had a great back and forth with an excited customer, and then suddenly — nothing. It’s like your emails and texts are going into a black void. And you can’t figure out what happened. It’s not like the old days when you had in-person meetings where you could judge body language and facial expressions to … Read More

Find Out How Fast-Growth Firms Do It Differently in StaffingHub’s New State of Staffing Report

TextUs Team2019 State of Staffing, News and Updates

We’re excited to share StaffingHub’s 2019 State of Staffing Industry Growth Benchmarking Report, sponsored by TextUs. StaffingHub connected with staffing executives and recruiters across the industry to help you better understand what it takes to supercharge your staffing firm’s growth. The State of Staffing Industry Growth Benchmarking Report explores: Staffing industry growth trends Day-to-day challenges Time to close Cost per … Read More

How to Use Text Messaging to Nurture Warm Leads

TextUs TeamBusiness Texting, sales, Text Messaging

Warm leads are the most exciting and the most fragile of your prospects. They’re interested, but how do you keep them interested without being too distant or too pushy? Since consumers prefer text messaging over other mediums, texting is the most effective way to bump these leads to hot. Here are a few ways to nurture effectively. Solve their problems ✨ … Read More

Call or Text Us: Why You Need to Text Enable All Your Business Phone Numbers Today

TextUs TeamBusiness Texting, SMS, Text Messaging

Think about how you communicate with your friends and family. Chances are, you don’t spend much energy wondering if a phone number is textable — every friend, family member, acquaintance, and kids’ soccer coach that you communicate with has a single number that you can call or text without thinking about it. Communicating with your business should be just as … Read More