Analytics & Reporting
Analytics and reporting to give you insight into your team’s business texting.
The First Analytics and Reporting for Business Texting
With this insight, team leaders can help identify your business texting effectiveness over time, which team members could use some text tips, and how the strongest communicators are using text messaging to communicate faster.
Messages Over Time Chart
Here, you’ll be able to view a line graph to quickly understand all the messaging activity on your account. This graph tracks the following 7 KPIs:
Sent – The total number of outbound messages sent in a given timeframe.
Received – The number of total inbound messages received within a given timeframe.
Bounced – The number of messages sent through TextUs but not successfully delivered to the carrier.
Delivered – The number of messages sent through TextUs and successfully delivered to the carrier.
Responses – The number of inbound messages received within 24 hours of an initial outbound message send.
Unconfirmed – The number of messages sent through TextUs that have not received confirmation of delivery.