Jobs

Learn about our current job openings or drop us a line if you’re interested in working with us.


MAIN CONTACT INFO:


Phone: 303-442-3223
Email: jobs@textus.com

Current Openings:

Customer Experience Rep


Boulder, CO – Full-time

Responsibilities / What You’ll Do:
– Juggling multiple conversations in our help desk with a wide range of customers
– Rolling up your sleeves and working directly with customers
– Hopping on a screen share with a customer who’s having trouble
– Showing new customers around our apps and answering basic usage questions
– Work towards managing and training new clients and teams.
– Communicate customer issues internally to prioritize and improve customer experience
– Implementing existing success strategies with clients.
– Data entry and owning our account creation/update process.
– Opportunity to advance within the Customer Success/Experience space

Requirements/ What We’re Looking For:
– Smart.
– Gets shit done.
– Experience dealing with customers in a support or service setting.
– Strong relationship building skills and a positive personality.
– Excellent phone manner and patience.
– Ability to prioritize issues and resolve them in order.
– Tech savvy – enjoy learning about new technology.
– Experience with a CRM or Support Desk software is a bonus.

Don’t see a job listing for you but still interested in working with us?

Drop us a line.  We’d love to hear from you.

Phone: 303-442-3223
Email: jobs@textus.com

VP of Engineering

Overview:
As the VP of Engineering at TextUs, you’ll help us scale to the next level by developing technical strategies, advancing business development opportunities, and leading our engineering team. Your success will allow us to expand our offerings and build a scalable and maintainable system capable of handling hundreds of thousands of messages a day.

Benefits:
In addition to a competitive salary, health benefits plan, and an interest in the company, we’ll try to make your everyday life a little better with these perks:
Opportunity: As the first VP of Engineering at TextUs you will be able to shape the role and future of the company.
Culture: We have a casual and open work environment.
Flexibility: We have ample opportunities to work remotely and don’t have strict limits on PTO.
Location: We are just a few blocks from downtown Boulder and we have parking.

Responsibilities:
– As the VP of engineering, you are a personable team leader who will:
– Provide leadership and mentorship to the engineering team
– Shape the agile development process with the product team
– Create and implement technical strategies for integrating with partner companies
– Develop a scalable platform architecture with the CTO
– Advance business development opportunities with the CEO
– Dig into the codebase when needed

Technology Stack:
Ruby/Rails, React, PostgreSQL, Elasticsearch, Redis, Sidekiq, Pusher

Version control, deployment, and management tools:
GitHub, Heroku (with Heroku Pipelines), AgileZen

Technologies we are exploring:
Elixir/Phoenix, AWS