Jobs

Learn about our current job openings or drop us a line if you’re interested in working with us.


MAIN CONTACT INFO:


Phone: 303-442-3223
Email: jobs@textus.com

Current Openings:

Customer Experience Rep at TextUs


Boulder, CO – Full-time

Company Description:
TextUs is the leading provider of Business-Class Text Messaging for staffing/recruiting firms and inside-sales teams. Designed to help recruiters and salespeople close more deals and waste less time, TextUs is the only provider of real-time, two-way text messaging built specifically for doing business. TextUs web/mobile Apps and Chrome Extension increases our customer’s communication response rates by up to 800% over emails and phone calls, dramatically improving workflow and making our customers more profitable..

Responsibilities / What You’ll Do:
– Juggling multiple conversations in our help desk with a wide range of customers
– Rolling up your sleeves and working directly with customers
– Hopping on a screen share with a customer who’s having trouble
– Showing new customers around our apps and answering basic usage questions
– Work towards managing and training new clients and teams.
– Communicate customer issues internally to prioritize and improve customer experience
– Implementing existing success strategies with clients.
– Data entry and owning our account creation/update process.
– Opportunity to advance within the Customer Success/Experience space

Requirements/ What We’re Looking For:
– Smart.
– Gets shit done.
– Experience dealing with customers in a support or service setting.
– Strong relationship building skills and a positive personality.
– Excellent phone manner and patience.
– Ability to prioritize issues and resolve them in order.
– Tech savvy – enjoy learning about new technology.
– Experience with a CRM or Support Desk software is a bonus.

Don’t see a job listing for you but still interested in working with us?

Drop us a line.  We’d love to hear from you.

Phone: 303-442-3223
Email: jobs@textus.com