Customer Experience
Representative

Deliver exceptional service and ensure support for TextUs offerings.

 

Customer Experience Reprsentative

TextUs is the leading conversational messaging platform for mobile-first customer interactions. We improve business outcomes by allowing organizations to have amazing, message-based conversations with their prospects, customers, and employees across their entire journey with the organization.

CORE RESPONSIBILITIES

  • Engages in conversations with our customers  to ensure support for TextUs products and services
  • Juggles multiple conversations in Salesforce Service Cloud with a wide range of customers
  • Works directly with customers via chat, email, and phone
  • Provides remote support/screen shares with customers for advanced troubleshooting
  • Demonstrates product expertise, showing customers around our apps and answering basic usage questions
  • Communicates customer issues internally to prioritize and improve customer experience
  • Maintains accurate documentation of tickets and processes
  • Provides actionable recommendations/solutions to customer challenges 
  • Maintains subject matter expertise of TextUs products and service offerings
  • Seeks and engages  in opportunities to learn and grow and share technical expertise with the team
  • May be asked to perform add-on services as TextUs expands our Service offerings
  • Accountable for maintaining accurate documentation in Salesforce Service Cloud to track customer touchpoints and capture relevant information

WHO YOU ARE

  • Thrives in a tight-knit, startup community
  • Exemplifies a team mentality
  • Positive and energetic attitude with exceptional customer service skills
  • Accountable, asks for feedback and strives for continuous improvement
  • Exceptional written and verbal communication skills
  • Technical aptitude and ability to learn platforms
  • Proficiency in complex problem solving
  • Strong attention to detail, with a sense of urgency
  • Ability to prioritize issues and resolve them in order
  • Experience with a CRM or Support Desk software is a bonus

EMPLOYMENT DETAILS

    • Job Type: Full Time
    • Compensation Range: $40,000 - $60,000
  • Location: Remote
  • Reporting to: Customer Experience Manager

HOW TO APPLY

Please submit your resume to  jobs@textus.com

By submitting your resume for this role - you consent to communication via text and email

WHY TextUs

Our team members have a clear voice and an impact on the success of TextUs. We are a collaborative, learning and data-driven culture with an experienced and proven leadership team. 

TEXTUS BENEFITS INCLUDE

  • Competitive pay
  • Equity
  • Health/Dental/Vision/Insurance 
  • 401K with company match
  • Flex vacation policy 
  • Headquartered in Colorado and Remote (US) 

TextUs does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and clients.

CONTACT INFO:

Phone: 303-442-3223
Email: jobs@textus.com


We're on a mission to reinvent business communication to feel personal again, as if we were face-to-face, by building engagement with authenticity.

Learn more about how TextUs lives culture with soul across our team.

About TextUs