Crafting an amazing product experience from discovery through delivery.
Head of Product
TextUs is the leading conversational messaging platform for mobile-first customer interactions. We improve business outcomes by allowing organizations to have amazing, message-based conversations with their prospects, customers, and employees across their entire journey with the organization.
WHAT YOU'LL DO
As Head of Product you’ll lead the full TextUs product lifecycle from discovery to delivery including: customer discovery, feature prioritization, cross-functional product communication, and go-to-market feature rollout. You will evaluate the potential and practicality of new ideas and rely on your experience and judgment to accomplish these goals.
You oversee the cohesion of the TextUs platform’s features. You act as the guiding light on our SDLC process and the tools used to guide us. You are the stabilizing hand that ensures our teams are operating, with synergy, in a common direction as it relates to Product.
WHO YOU ARE
Delivering the best value for our customers is important to you, you’re a natural product evangelist and you orient toward building strong relationships with key stakeholders. You know when to step in to assist the team to reach their goals, and when to step out to allow them to flourish.
You understand that your job is to guide and remove roadblocks while establishing clear expectations and goals. You embrace that our role is about influence - by being the uniting force that ensures our success.
You have proven experience running Lean/Kanban development flow within an early-stage growth company. You are an advocate for high alignment between Product and Engineering. You embrace a continuous integration/continuous deployment (CI/CD) environment which includes daily releases.
Strategy: Acquires deep knowledge of our product, customers, and domain. Seeks to understand our competitive landscape. Works cross-functionality to vet new solution opportunities, assist in the identification of new markets, and new use cases. Contributes to the overall product strategy and roadmap in partnership with the senior leadership team.
Customer Alignment: Meets with customers, sometimes highly strategic customers, to identify new opportunities, determine product-market fit, and validate features. Implement and manage sustainable processes for understanding customer challenges / requirements, prioritizing product / feature concepts, and AB testing live features. Become an expert at understanding and mining customer satisfaction / NPS data, support tickets, and utilization data to inform requirements analysis and prioritization. Meet with dissatisfied customers to address their concerns.
Partner Development: Meets with partners to understand their challenges, requirements, and technical infrastructure / APIs. Ideate, develop, and prioritize product and feature concepts for development. Expertise at working with the partner's sales, marketing, and support organizations for structured requirements intake, training, enablement, and product marketing.
User Experience: Lead the UX Design effort to ensure features are usable and intuitive for our customers in partnership with Engineering. Strong commitment to defining clear use cases, and creating clear personas.
Cadence: Works closely with Engineering to ensure solutions are feasible. Scope out solutions and estimate timelines for development. You have a strong commitment to phasing work, so that value can quickly be achieved. Oversee our SDLC process and ensure its continuous improvement.
Cross-functional Communication and Collaboration: Cultivates healthy, productive relationships with all members of the TextUs team. Seeks to understand the needs of each part of the organization and aligns GTM communications/assets to meet those needs. Expertise in working with sales, marketing, and support for structured requirements intake / prioritization and outbound positioning, training, and enablement.
Continuous Improvement: Identifies areas of opportunity for improvement within the company. Authors Objectives and Key Results (OKRs) for Product and leads Product toward successful outcomes.
Leadership: Coaches/mentors the Product and UX Design teams. Demonstrates a commitment to career pathing and leveling up the team. Provides guidance and leadership to their peers across the organization in support of the growth of the organization as a whole.
Employees have a clear voice and an impact on the success of TextUs. We are a collaborative, data-driven culture with an experienced and proven leadership team.
TextUs company values:
- Always Authentic: Humble and transparent, we bring sincerity and positive intent to all that we do.
- Purposefully Inclusive: We seek, respect, and integrate diverse thinking to maximize our collective impact.
- Total Ownership: We align our actions to our words to deliver exceptional outcomes.
- Team First: We before me. We overcome, achieve, and celebrate together.
- Always Innovative: We create amazing products by continuously chasing curiosity, building expertise, and taking bold risks.
- Customer-Centric: We develop products that customers love because we first walk in their shoes.
TextUs Benefits include:
- Health/Dental/Vision/Insurance Benefits
- 401K with company match
- Flex vacation policy
- Headquartered in Colorado and Remote (US)
Salary $135K - 165K plus equity. Title (Director, Sr Director, or VP) will be aligned with experience. Headquartered in Colorado. Remote (US).
If this role interests you, please forward your resume to email@example.com.
TextUs does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and clients.