Why is SMS beneficial to hotels and restaurants?
Increases Bookings and Revenue
Don’t miss out on potential customers and revenue. 64% of consumers would prefer to text a business than call. By sending targeted offers and promotions, you can encourage customers to take action and make a reservation.
Enhances Customer Experience
Meet customers on their preferred communication channel. 90% of consumers prefer to text with businesses, and 98% of text messages are read, compared to only 20% of emails.
Text messaging maximizes your team’s time by automating routine tasks, fast-tracking recruiting and easily communicating shift changes.
Ways SMS can help your hotel or restaurant grow
Increase bookings: Send targeted SMS messages to customers who have abandoned their bookings, reminding them of their reservation.
Promote deals: Send exclusive SMS offers to customers who have opted in to your SMS list.
Recruit quicker: Keep job candidates engaged and informed about new job openings, hiring timelines, and other relevant information.
Manage staffing: Notify staff of shift changes or last-minute cancellations, ensuring that your operations run smoothly.
Deliver personalized service: Send personalized welcome messages to guests when they arrive at your hotel or restaurant, along with a list of amenities and services available to them.
Streamline check-in and check-out: Allow guests to check in and out of your hotel via SMS, reducing wait times.
Upsell amenities: Send targeted SMS messages to guests who have booked a room, promoting your restaurant or spa services and encouraging them to add these amenities to their stay.
Notify guests of special events: Send SMS messages to guests who have opted in to your SMS list, notifying them of upcoming special events at your hotel or restaurant.