Real-time 2-way SMS at your finger tips
Personalized, two-way text message conversations from a convenient anywhere/anytime platform. You can sort conversations, quickly compose messages, talk-to-text, and look deeper into contact engagement.
How 2-Way Texting Works at TextUs
Inbox Management
Quickly organize conversations and avoid the inbox clutter so you can easily track your most important messages.
Texting Templates
Remove the guesswork with shared or personal text templates that streamline your conversations.
Scheduled Messages
Schedule messages to send out later so you can make sure your bases are covered.
Mobile App
When you’re on the go, leverage our mobile app to stay connected from anywhere.
Shortened Links
Shorten your URLs to improve readability, increase click through rates, and build greater trust with your audience.
Shared Inboxes
Empower multiple team members to work together to respond and manage conversations.
Message from Your CRM/ATS
Simplify your workflows by easily sending messages or campaigns from contact lists in your CRM or ATS.
Customizable Contact Properties
Record the contact properties that are the most meaningful to your business with customizable contact fields.
Stay on top of your communications with ease
Our intuitive platform resembles familiar technologies, such as email, so you can easily navigate all the features that help you get your messages out. We help you streamline your outreach by creating text templates your team can use across campaigns and 1:1 messages. And with our real-time notification alerts, never miss a message whether you’re at your desktop or on the go with our mobile app.
Effortlessly collaborate across your team
Business texting requires effective team collaboration to keep everyone on the same page. With shared inboxes and conversations, TextUs allows teams to work together more efficiently and foster a collaborative environment to achieve company goals.
Add trusted links to your messages
We offer built-in link shortening across the TextUs platform, allowing teams to easily add shortened links to conversational messages, campaigns, text templates, and more. Quickly add shortened links to any message to easily share meeting scheduling pages, job applications, or surveys with your audience. And by using built-in link shortening, teams will benefit from increased deliverability and trust of their messages when compared to third-party link shorteners.
Integrate with your favorite business and recruiting tools
Our CRM/ATS integrations let you easily add text messaging to your workflows and nurture leads and candidates throughout your sales and recruiting funnels. We keep your team informed by logging text conversations back into the CRM/ATS contact record, making SMS a seamless extension of your tech stack and streamlining data into one system of record.
Industry-Specific Workforce Management Solutions
TextUs is designed to meet the unique workforce management needs of various industries, providing seamless and efficient SMS communication for businesses of all sizes. Our 2-way SMS service helps teams streamline workflows, enhance engagement, and improve response rates across multiple sectors.
Industry-specific workforce management solutions
TextUs is designed to meet the unique workforce management needs of various industries, providing seamless and efficient SMS communication for businesses of all sizes. Our 2-way SMS service helps teams streamline workflows, enhance engagement, and improve response rates across multiple sectors.
Transportation & Logistics
Logistics companies rely on real-time communication to keep operations running smoothly. TextUs enables dispatchers and drivers to coordinate effectively with bulk SMS for shift changes, delivery updates, and route notifications. Instant messaging ensures teams stay informed, reducing downtime and improving efficiency. The ability to automate alerts and updates helps eliminate manual coordination tasks and provides a consistent line of communication between fleet managers and drivers.
Higher Education
Colleges and universities use TextUs to enhance communication with faculty, staff, and students. SMS marketing and transactional SMS services allow institutions to send event notifications, emergency alerts, and important academic updates. With automated messaging, schools ensure timely and reliable information delivery. Admissions departments can also use two-way texting to answer applicant questions in real time, improving the student experience and enrollment rates.
Healthcare
For the healthcare industry, compliance and efficiency are key. TextUs supports HIPAA-compliant SMS conversations, allowing hospitals, clinics, and private practices to coordinate staff schedules, update patients on appointments, and facilitate secure internal communication. Our two-way text messaging enhances patient engagement and care team coordination. TextUs also supports shift reminders and last-minute schedule changes, helping reduce no-shows and optimize staffing levels.
Manufacturing
Manufacturers depend on streamlined communication for production scheduling and workforce management. TextUs provides an SMS gateway for instant safety alerts, shift updates, and team-wide notifications, improving operational efficiency and employee engagement. Plant managers can instantly broadcast urgent updates or schedule changes to workers across multiple shifts, keeping everyone informed and aligned with business goals.
By offering industry-specific solutions, TextUs empowers organizations to optimize their communication strategies and improve workflow efficiency.
Very effective form of communication
“In the year 2022, texting should be a priority for reaching clients. I am far more likely to receive a response when I reach out through Text Us than when I call. I love that we can connect our phone number to the text line as well.”
Straight forward solution to our communication needs
“We switched from another service to TextUs after looking at several. It is very a very cost-effective and straight forward tool. It took no training time at all to be able to pick it up and use it immediately. The switch-over was quite painless.”
Happy to use TextUs at work
“I like the fast and efficient communication I have with my clients. I never miss a text and always am able to respond faster than a phone call. My clients love that I can talk to them at a drop of a hat!”
Frequently Asked Questions (FAQ)
2-way SMS allows businesses to send and receive text messages, enabling real-time conversations with customers, employees, and teams. Unlike traditional one-way messaging, which only allows businesses to send messages without the ability to receive responses, 2-way SMS fosters interactive communication.
With TextUs, organizations can automate responses, schedule follow-ups, and engage in personalized text messaging that improves engagement and conversion rates. Whether for recruiting, sales, or customer service, businesses can maintain ongoing conversations that drive results.
Two-way SMS also supports multi-user access, allowing teams to collaborate seamlessly within the same messaging interface. Businesses can also leverage analytics to track response rates, optimize communication strategies, and improve overall messaging efficiency.
An SMS link service allows businesses to include shortened URLs in their text messages, directing recipients to specific landing pages, product details, or important resources. This feature is commonly used in SMS marketing campaigns, appointment scheduling, customer support, and transactional messaging.
By incorporating trackable links into SMS messages, businesses can monitor engagement, measure click-through rates, and assess campaign performance. This data-driven approach enables teams to optimize their messaging strategies for higher conversions and improved customer interactions.
SMS link services also enhance the user experience by reducing message length while maintaining clarity. Instead of sending lengthy URLs, businesses can provide concise links that seamlessly integrate with their brand’s communication strategy.
TextUs makes SMS communication simple and effective, providing the tools businesses need to connect with their audience instantly.
Getting Started With TextUs
Implementing TextUs into your existing workflow is seamless and requires minimal training. Our user-friendly interface and intuitive design make onboarding quick and hassle-free.
Easy Setup & Integration
TextUs also supports flexible deployment, whether you need to connect with a few users or manage messaging for an entire enterprise. We provide dedicated onboarding support and detailed setup documentation, ensuring you’re up and running with zero hassle.
Resources for New Users
We provide a range of resources to ensure users get the most out of TextUs:
Help Center
Our comprehensive Help Center features step-by-step guides and frequently asked questions that walk users through everything from basic setup to advanced features. It’s the go-to destination for troubleshooting and getting quick answers.
Blog
The TextUs blog is packed with expert insights, best practices, and strategic tips on SMS marketing, transactional SMS, two-way texting, and more. It’s regularly updated to help users stay informed about the latest trends and techniques.
Templates
Our library of pre-built SMS text message templates helps users get started fast. These templates cover common use cases across industries, making it easier to launch campaigns or automate responses without writing from scratch.
Case Studies
Discover how businesses in healthcare, higher education, logistics, and other industries have successfully used TextUs to improve communication and boost results. Our case studies provide real-world examples and measurable outcomes.
Webinars & Live Demos
Join our live demos and educational webinars to learn directly from our team. These sessions offer valuable strategies, walkthroughs of platform features, and opportunities to ask questions in real time.
TextUs is the leading 2-way SMS service provider, delivering reliable, efficient, and industry-specific messaging solutions. From HR professionals and healthcare teams to logistics managers and university administrators, thousands of businesses rely on TextUs to power their daily communications. Our platform scales with your business, whether you’re sending transactional SMS alerts, coordinating large teams, or connecting with individual clients in real-time.
With proven tools, unmatched support, and ongoing innovations, TextUs helps your team stay ahead of the curve in today’s fast-paced communication landscape. Ready to elevate your outreach and engagement? Get started today and transform the way you communicate.
From the Blog
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