How to Adopt a Real-Time Communication Strategy to Connect, Engage and Delight Your Customers

TextUs Teamreal-time communication, real-time communication strategy

When’s the last time you waited for something? Maybe you were stuck in traffic, in line at Starbucks, or waiting for a call back from a customer service rep. But, if you’re like most people, these moments of waiting have become rarer in your life.  Instead of just sitting in traffic, people take an Uber so they can get some … Read More

The Real-Time Communication Era is Here and It’s Changing How You Connect with Customers

TextUs Teamcloud-voice, conversational text messaging, real-time communication, real-time communication strategy

Over the past year and a half, we’ve thought a lot here at TextUs about how the business world is changing. We’ve noticed that your customers won’t wait for a call back or fish around their inbox for your email. They can get everything when they want it on their schedule, so they expect immediate info and thoughtful answers whenever … Read More

How to Start Real-Time Conversations at Every Stage of the Customer Journey

TextUs Teamreal-time communication, real-time communication strategy

Like any relationship, your connection with your customers grows and changes over time. A prospect will need different attention, information, and touchpoints than an established customer.  Real-time communication is all about sending the right message at the right time, all throughout your customer’s journey with you. It’s about using the full suite of communication channels at your disposal to start … Read More

TextUs Music Presents “Epilogue” – Our CEO Ted Guggenheim Looks Back on the Songs That Shaped His Life in Music and Tech

TextUs TeamTextUs Music

We’re excited to share our next installment of TextUs Music with you to give you a listen into the songs that keep us motivated. This playlist, “Epilogue,” was curated by TextUs CEO Ted Guggenheim, who founded TextUs after a long career in the music industry. “Epilogue” By Ted Guggenheim, CEO of TextUs As the oldest member of the TextUs tribe … Read More

5 Actionable Real-Time Communication Tips To Help You Close Faster

TextUs Teamconversational, real-time communication, SMS, TextUs Voice

Closing is all about timing. You need to be ready when your prospect is ready. There’s a whole rainbow of readiness out there, too — you’re either chasing down an elusive prospect to get an answer or a ready-to-close prospect is popping up unexpectedly in your inbox. By using every communication channel available to you — sometimes all at once … Read More

How to Use a Conversational Approach to Email and Text Messaging to Boost Your Response Rates

TextUs Teamconversational, recruiting, sales, SMS, Text Messaging

If you’ve been following along at home, you already know that text messaging is great for getting responses — especially compared to using phone or email on their own. But, over the years, we’ve discovered that one of the greatest untapped powers of text messaging is that it also makes your other channels more effective. This is what makes texting … Read More

Introducing the “Text Us” Call to Action

TextUs Team"Text Us" Call to Action, Business Texting, SMS

If you’re like most companies, you’ve been using the tried and true “Contact Us” format: Visit Us. Email Us. Call Us. But these calls to action don’t meet the needs of today’s on-demand economy. In the age of real-time communication, your customers want a way to connect with you that’s convenient, quick, and personal — whether they are browsing your … Read More

Are You Getting Ghosted? Here’s How Your Texts and Emails Could Be Driving Them Away

TextUs TeamBusiness Texting, real-time communication, SMS

We’ve all been there. You’ve had a great back and forth with an excited customer, and then suddenly — nothing. It’s like your emails and texts are going into a black void. And you can’t figure out what happened. It’s not like the old days when you had in-person meetings where you could judge body language and facial expressions to … Read More