Organize Conversations. Accelerate Conversions.
Respond In Seconds, Not Hours.
The faster you reply, the more likely you are to connect. TextUs’ Inbox helps your team see new messages the instant they come in and respond before the competition. Because speed wins deals, closes tickets, and keeps your contacts engaged.
Knows Who’s Answering What.
No more double-texting or internal confusion. Assign incoming conversations to the right teammate, so roles are clear and every customer gets a seamless experience without crossed wires or missed follow-ups.
Your Inbox Travels With You
Whether your team is at their desks or on the go, Inbox keeps them connected. With full access via desktop or mobile, users can monitor conversations, assign messages, and reply instantly without needing to switch apps or devices.
Track Every Conversation In One Place.
Keep every SMS conversation organized and accessible, whether it’s with candidates, customers, or teammates. The TextUs Inbox centralizes all messaging into a single, easy to navigate view, so your team can track replies, view history, and follow up without missing a beat. Get context, accountability, and performance all in one place.
A Smarter Inbox Built for Faster, Coordinated Messaging
Never Miss a Message Again
Get instantly alerted when a new text arrives. With browser and mobile push notifications, your team can jump into conversations the moment they start, keeping contacts warm and momentum high.
Route Conversations Effortlessly
Assign messages to individuals or multiple users so everyone knows who’s handling what. Add tags for quick filtering, better prioritization, and cleaner workflows. All resulting in a streamlined inbox where nothing gets dropped.
Everything is Logged. Everything is Findable
With Inbox, every message is archived and searchable by contact, keyword, tag, or team member. Whether you need to pull past conversations, audit performance, or just find that one message from last week, it’s all there.
Your Team is Instantly Notified
As soon as a text arrives, everyone with access to that Inbox receives a real-time notification. The message appears in the thread view, ready for quick triage or reply. No more scrambling to see who got what.
Direct every conversation to the right person
Inbox lets you assign messages to teammates so everyone knows who owns what. You can route based on availability, team queues, or assign manually—all while keeping internal workflows tidy and visible.
Fast replies on desktop or mobile
Inbox works wherever your team does. Whether someone replies from their laptop or through the mobile app, their conversation stays in sync, assigned, and visible to everyone who needs to see it.
Visibility, context, and compliance all in one.
Inbox automatically logs every message, along with timestamps, assignments, and contact details. You can search by name, keyword, or tag to find exactly what you need. Whether coaching a rep or pulling a report, everything is at your fingertips.j
Inbox Questions, Answered
Everything you need to know about how Inbox fits into your workflow.
Can multiple team members see and respond to the same conversation?
Yes. TextUs Inbox is designed for shared visibility, so any assigned user can view, reply to, and manage conversations in real time—reducing missed messages and improving coordination.
How can I assign conversations across teams?
You can manually assign conversations to specific teammates or let team leads manage assignment queues. This keeps ownership clear and prevents double outreach.
Is Inbox accessible on mobile?
Yes. The TextUs inbox is fully functional on mobile, so your team can receive notifications, assign messages, and respond from anywhere.
Can I search past conversations?
Yes. The inbox includes robust search functionality that lets you filter messages by contact name, keyword, or tag.
Does Inbox work for both support and sales teams?
Yes. Inbox is flexible enough for sales, support, recruiting, and operations. Any team that manages real-time conversations with leads or customers can benefit.
Turn Conversations
Into Action
The faster you reply, the more you win. See how Inbox helps you move quickly, stay organized, and never miss a message.