Stay Close to Every Customer
Make it easy for your customers to keep coming back. Whether you need to send order updates, reminders and follow-ups, or real-time texting to keep your brand top of mind and your service personal.
Turn Every Message into a Relationship
Build trust and maintain customer loyalty with relevant, timely outreach that generates responses.
Keep Customers Engaged at Scale
Whether you have 100 customers or 10,000, TextUs makes it easy to send personalized messages that drive repeat business and improve retention.
- Send at the Right Time. Schedule texts based on customer activity, preferences, or past engagement data.
- Personalize Every Message. Pull in names, purchase history, or locations automatically to create tailored conversations.
- Automate Follow Ups. Set workflows that remind, thank, or re-engage customers without lifting a finger.
- Track Results in Real Time. Measure clicks, replies, and opt outs to continuously improve performance.
Deliver Better Support with Two-Way Texting
Give your team the power to answer questions, resolve issues, and stay connected without phone tags or long delays. TextUs keeps conversations flowing smoothly.
- Centralized Inbox. Route and manage all incoming customer messages in one place.
- Conversation History. Every customer message is saved, so you never lose context.
- Quick Response Templates. Use pre-built replies to save time and standardize messaging.
- Real Time Alerts. Get notified the moment a customer responds so you can reply quickly.
Drive More Action Than Email Ever Could
Customers respond faster and more often when you text. TextUs delivers the immediacy and visibility your messages need to make an impact.
- Get Replies in Seconds. Customers reply to texts within minutes, not hours. Real time communication leads to real results.
- 98 Percent Read Rate. Messages are read almost instantly, making them ideal for time-sensitive communication.
- Improve Retention with Timely Reminders. Use SMS to send reminders, account alerts, and check-ins that reduce churn.
Seamless CRM Integrations and Workflow Optimization
TextUs connects with the systems you already use so your teams never have to copy and paste. Sync contacts, view message history, and trigger texts from your CRM or ATS in just a few clicks.
Supported Integrations
TextUs integrates with Salesforce, HubSpot, Microsoft Dynamics, and other major CRM platforms. This allows marketing teams to send and receive SMS directly within their CRM, eliminating the need for manual entry and ensuring seamless communication with leads and customers.
Message Logging
Keep a comprehensive record of all marketing messages within your CRM, making it easier to track interactions and measure engagement. This feature ensures full visibility into customer conversations, making it easier for marketing and sales teams to align their outreach strategies.
Automatic Contact Syncing
Reduce manual data entry with real-time syncing, ensuring that all customer records remain up to date. Every new contact added to your CRM is automatically linked with TextUs, improving organization and efficiency.
Workflow Optimization
With TextUs embedded into your CRM, marketing teams can create, track, and optimize SMS marketing campaigns without switching platforms. This saves time, eliminates the risk of missing important follow-ups, and enhances overall campaign effectiveness.
Getting Started
with TextUS
Implementing TextUs into existing marketing workflows is a straightforward process designed for ease of use and efficiency. With an intuitive setup, businesses can quickly integrate the platform and begin using its features with minimal effort.