Text Messaging Built for Modern Retail

Reach customers faster, increase sales, and improve satisfaction with real-time, two-way texting—built for modern retail teams.

What You Can Do With TextUs

Explore powerful ways businesses use texting to connect, convert, and grow. From client outreach to CRM integration—SMS delivers real results.

Drive Foot Traffic with Targeted Promotions

Deliver timely offers and event updates that bring shoppers into your store.

Retail success depends on local visibility and personal connection. With TextUs, you can quickly promote in-store sales, VIP events, restocks, and product launches to segmented customer groups.

Keep Customers Informed Post-Purchase

Reduce calls and confusion with fast, proactive updates.

Whether it’s order pickup, status updates, or appointment confirmations, TextUs lets your team provide real-time support that keeps customers happy—and your staff focused. Fewer phone calls, more satisfied shoppers.

Make In-Store Teams More Efficient

Streamline internal communication so your staff stays informed and productive.

Retail employees juggle shift changes, customer needs, and daily tasks. TextUs helps store managers share updates fast—without disrupting the floor. From scheduling to announcements, it’s easy to keep everyone aligned and in the loop.

Support E-Commerce Without Slowing Down

Deliver real-time updates and order support to online customers.

Even if your retail team supports an online store, you don’t need a separate communication process. TextUs helps you stay personal and efficient by managing e-commerce questions, order follow-ups, and product inquiries in one place.

Power of Text Messaging

Discover powerful stats that highlight just how fast, effective, and preferred SMS is compared to other channels. The numbers speak for themselves.

Why Top Retail Teams Use Text Messaging

Texting delivers the fast, personalized experiences modern shoppers expect.

89%

Of consumers prefer texting for business communication

95%

Of Texts are Read Within 3 Minutes

45%

Response Rate for SMS vs. 6% for Email

45%

Average SMS Response Rate

95%

Texts are read within 3 minutes

89%

Of consumers prefer texting over other channels

Unlock Data-Driven SMS Campaigns to Power Customer Engagement

Launch high-impact text campaigns from one centralized platform built to help retail teams drive foot traffic, streamline operations, and gain visibility into every interaction.

The Preferred SMS Platform for Modern Agencies

TextUs helps marketing agencies and their clients convert more, connect smarter, and improve marketing performance. Whether you're managing lead generation for your own agency or running SMS campaigns for hundreds of clients, TextUs brings speed, scale, and data visibility to every conversation and conversion.

Create New Value for Your Clients

With white-label options, robust integrations, and automated outreach, you can turn SMS into a premium service that drives strong ROI for your clients and makes your agency stand out.

The Smart Messaging Platform for Retail Teams

TextUs helps retail brands connect faster with customers and staff, from promotional blasts to shift coordination. With seamless POS, CRM, and workforce system integrations, you get the speed, automation, and data visibility to engage with precision and scale.

Resources

Texting Smarter Starts Here

Get expert advice, how-to guides, and stories from teams using texting to boost placements and save time.

Webinar

SMM vs. SMS: Which Is Better For Customer Engagement?

In this webinar, TextUs and Cloud Campaign discuss how to drive maximum engagement using SMM and SMS marketing strategies.

Template

Holiday Recruiting Text Message Templates

If you are hiring seasonal help in retail or hospitality, you need these SMS templates to recruit the staff to deliver a quality customer experience.

Case Study

How Barilla Uses TextUs for Employee Engagement

Barilla chose TextUs as a mass text messaging service to enhance employee communication. TextUs is easy to use for HR teams.

Get A TextUs

Demo Today

Learn how thousands of businesses use TextUs daily to communicate in real-time.

TextUs helps you stay top-of-mind, reduce response time, and deliver the kind of service today’s shoppers expect.

Ready to Bring Shoppers

Back—Again and Again?

TextUs helps you stay top-of-mind, reduce response time, and deliver the kind of service today’s shoppers expect.