Toll-Free Text Messaging
When it comes to communicating with customers or clients, toll-free numbers for texting have become popular due to their universal credibility. These numbers allow customers to text a business without incurring charges, making it a great way to build customer relationships.
Benefits of Toll-Free Numbers
Brand Trust
By providing a convenient and accessible method for customers to communicate with a business, toll-free texting creates a heightened sense of transparency and accessibility. Already have an 800 number? No problem. We can enable your current 800 number to text.
Improved Customer Engagement
Toll-free numbers help businesses offer an improved customer experience through a more direct way to message for support, questions, or help.
No Cost for Recipient
Unlike 10DLC, toll-free numbers generally don’t incur additional messaging charges for recipients. This makes toll-free numbers more appealing, as consumers can respond without any extra cost.
Fast Setup
To ensure smooth operation, carriers impose initial traffic limits on toll-free numbers. These limits increase once you complete the verification process. Submitting your verification form is necessary to raise these limits.
Scalable Throughput
One of the biggest advantages of toll-free texting is its throughput. It enables companies to handle a large volume of messages simultaneously, making it an effective communication option for businesses of all sizes.
Automation Compatibility
Use our powerful text messaging automation tools to handle your team’s mundane tasks, like sending tedious routine communications with your toll-free numbers.
Industry Compliant
To comply with relevant laws and regulations, all toll-free numbers must be registered. By registering your numbers, you reduce the risk of your messages being blocked or flagged as spam.
Unlimited Keywords
Create an unlimited number of keyword triggers and paired auto responses to be used in various ways across your messaging accounts.
Complete Our Registration Form
You’ll provide us with information about your company, industry, use case, samples of the messages you will be sending, and how you gather opt-in consent.
Verification
Submit your toll-free phone number for verification purposes. This important step ensures that you are the authorized sender and that the messages sent from your number are fully compliant and free from spam, fraud, and unwanted content
Start Texting
Once your numbers are set up, your team can begin texting.
Compare Number Types
10-Digit Long Code | Toll-Free | Short Code | |
|---|---|---|---|
Area Code | Local | 8XX | None |
Digits | 10 | 10 | 5 or 6 |
Throughput | 12 - 225 MPS* | 3 - 150 MPS | 100 - 300 MPS |
Daily Campaign Volume Limits | Yes | No | No |
Cost | $ | $$ | $$ |
Use Case | Local recruiting, marketing, sales, and workforce management | National recruiting, marketing, sales, and workforce management | High volume local or national marketing and recruiting |
Benefits | More affordable, faster provisioning, local area code | Consumer trust, portability, 8XX area code | Fastest throughput, highest deliverability, easy to promote |
Provisioning Timeline | A few days to a few weeks | One to three weeks | One to three weeks |
10DLC throughput is determined by an organization’s TCR trust score and shared across all its long codes.
Compliance and Best Practices for Toll Free Messaging
To fully benefit from 10-digit code messaging, businesses must follow essential compliance requirements that protect consumers and ensure reliable delivery. Whether launching a new 10DLC campaign or scaling your SMS marketing efforts, aligning with 10DLC regulations is key to successful business texting.
Industry-Specific Use Cases for Toll-Free Texting
Toll-free texting offers flexible communication solutions across various industries. Because these numbers are easily recognized and trusted, they allow businesses to scale outreach while maintaining a personal, professional connection. Whether you’re managing large teams, connecting with clients, or keeping communities informed, toll-free SMS texting supports quick, convenient, and cost-free conversations that drive results. It’s an ideal option for organizations that want to streamline communication, build stronger relationships, and increase customer responsiveness without added friction.
Sales & Marketing
Toll-free text messaging gives marketing and sales teams a powerful tool for sending promotional offers, nurturing leads, and responding to customer inquiries in real time. Campaigns with toll-free numbers often result in higher engagement, as recipients view the number as both professional and trustworthy.
Healthcare
In healthcare, patient communication is essential. Clinics, private practices, and healthcare systems use toll-free SMS messages to send appointment confirmations, wellness reminders, and post-visit follow-ups. This improves patient satisfaction and reduces administrative overhead.
Higher Education
Colleges and universities rely on toll-free texting to send class alerts, financial aid deadlines, campus event reminders, and enrollment confirmations. With a centralized, toll-free number, institutions can maintain consistency in their communications while providing students with an easy way to respond.
Real Estate & Financial Services
Real estate agents and financial advisors use toll-free numbers to confirm meetings, send document updates, and answer client questions promptly. Because these conversations are often sensitive or time-sensitive, toll-free SMS ensures timely delivery and trusted communication.
Staffing & Recruiting
Recruiters use toll-free local numbers to engage candidates across different locations, send interview reminders, and answer questions quickly. Since there’s no cost for the recipient, job seekers are more likely to respond, keeping the hiring process moving efficiently.
Frequently Asked Questions
Can you text a toll-free number?
Yes, as long as the business has enabled texting for the toll-free number.
How does toll-free texting work?
It provides a dedicated toll-free number that customers can use to send text messages to the business. This allows customers to ask questions, make requests, and receive updates in a quick and convenient manner. The process is simple and has no additional fees for the customer. Businesses with TextUs can receive text messages on their computer, tablet, or smartphone and send real-time responses to customer inquiries.
Can I send MMS messages with toll-free numbers?
The answer is yes! With TextUs and your toll-free number, you can send MMS messages to your customers or clients. Multimedia Messaging Service (MMS) allows you to send images, videos, and other multimedia content to your contacts, making it an ideal way to share more information or showcase your products visually.
How long does it take for a number/verification to be approved?
Verification differs depending on the carrier, but generally, it can take a few days up to several weeks.
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