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Playbook

A New Communication Strategy for the On-Demand Economy

It’s considered world-class service to respond to customers within 15 minutes. But, for a growing number of companies, 15 minutes is way too long. In the on-demand economy, waiting has become unacceptable.And believe it or not, how long someone waits to hear back from you can make all the difference in closing new business, beating the competition, or delighting a valued customer.Today we’re always on, always connected, and we expect to engage and communicate on-demand, and on our terms.This new reality has brought the rise of real-time communication, with live-chat and text messaging leading a revolution in how organizations attract, work with, and respond to customers.We’ve now entered the Era of Real-Time, where business communication is instant, personal, authentic, and aligned with how we communicate in the rest of our daily lives.

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Playbook

Chapter 4: Connect, Engage, Delight: The 3 Steps to Get Started

From connecting to engaging to delighting - learn about the 3 steps to take towards a real time communication strategy with your customers.

Playbook

Text Message Drip Campaign Playbook

How to create an SMS sequence with SMS drip campaign examples for text messaging automation.

Playbook

4 Texting Tips to Improve Engagement

Download the guide and start applying these 4 techniques with your text messaging campaigns today!

Business Texting

Built for Results

Create and convert pipeline at scale through industry leading SMS software