Hospitality and Vacation Rentals

Texting for Hospitality

Hospitality text messaging is helping hoteliers, vacation rental owners and management companies provide better service to their guests by communicating faster and getting more responses. TextUs is easy-to-use, two-way text messaging software designed to make communication more effective.

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What You Can Do With TextUs

Explore powerful ways businesses use texting to connect, convert, and grow. From client outreach to CRM integration—SMS delivers real results.

Why TextUs for Hospitality?

The hospitality industry has been embracing the use of SMS to improve communication with their guests, and it’s not hard to see why. With the emergence of smartphones and mobile devices, SMS has become one of the most convenient and efficient ways to engage with customers. It allows hotels, restaurants, and other hospitality businesses to provide timely updates, reservation confirmations, and even personalized offers that can be delivered straight to their guests’ phones. This could significantly improve customer satisfaction and loyalty, as well as streamline internal operations, such as staff scheduling and room assignments. With so many benefits, it’s clear that SMS is a technology that the hospitality industry should not overlook.

Book More Stays

Use our hotel text messaging software to send marketing offers, video messages, reminders, status updates and follow ups.

Elevate the Guest Experience

Ensure guests have all they need with quick check-in texts throughout the stay using drip campaigns and deliver on amenity requests.

Track Texts in Your ATS/CRM

Capture messages in your database automatically.

Generate More Reviews

Keep the conversation going and ask for reviews after guests have checked out.

Power of Text Messaging

Discover powerful stats that highlight just how fast, effective, and preferred SMS is compared to other channels. The numbers speak for themselves.

89%

Of consumers prefer texting for business communication

45%

Response Rate for SMS vs. 6% for Email

95%

Texts are read within 3 minutes

Engaging Text Messaging for Hospitality

By using text campaigns and automation, hospitality businesses can send personalized messages to their customers about events, promotions, or special deals. These marketing techniques provide a unique opportunity for the hospitality industry to target their audience and create a loyal customer base.

The Preferred SMS Platform for Modern Agencies

TextUs helps marketing agencies and their clients convert more, connect smarter, and improve marketing performance. Whether you're managing lead generation for your own agency or running SMS campaigns for hundreds of clients, TextUs brings speed, scale, and data visibility to every conversation and conversion.

Create New Value for Your Clients

With white-label options, robust integrations, and automated outreach, you can turn SMS into a premium service that drives strong ROI for your clients and makes your agency stand out.

TextUs enhances hotel operation by integrating seamlessly with the tools your team already relies on. Whether you're managing front desk tasks, handling a guest request, or scheduling follow-ups, our platform supports smoother communication across departments.

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Our hotel text messaging system connects with leading CRMs like Salesforce and HubSpot, helping your team sync guest contacts, automate replies, and track every SMS message sent. These integrations ensure that all guest interaction, from pre-arrival check-ins to post-stay review requests, are documented and organized within your system.

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TextUs also works with messaging platforms that support real-time updates and scheduling, allowing your hotel staff to deliver instant messaging without switching tools. By automating routine messages and simplifying manual workflows, you’ll meet guest needs faster and deliver a more responsive guest experience. Messages can be personalized with details like the guest’s reservation, arrival time, or your hotel name for a branded and consistent experience.

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Discover how seamless integrations can improve your team’s productivity and elevate guest communication from the front desk to concierge services.