SMS Templates for Clinics & Medical Practices

SMS is a reliable channel for clinic communication because it reaches patients quickly and supports short, two-way conversations that fit busy schedules. Clinics & Medical Practices use texting for time-sensitive moments across the lifecycle, from new-patient leads and trial offers to follow-ups, care reminders, and renewals. This page provides ready-to-use SMS templates as practical starting points for front-desk, billing, care, and support teams.

New Patient Intake

Clinics & medical practices often gather key details right after an appointment request, when patients may drop off if forms feel slow. SMS works because it reaches people quickly and supports short, step-by-step replies. The goal is timely responses that complete intake, confirm details, and reduce no-shows.

Template 1:

Hi [First Name], thanks for reaching out to [Company Name]. Can you reply with your [Appointment Type] and your preferred [Appointment Date] and [Appointment Time] so we can confirm?

Template 2:

Hi [First Name], quick follow-up from [Company Name] - your intake details are still pending. When you have a moment, complete them here [Intake Link] or reply with your [Email] and we’ll send the next step.

Appointment Confirmations

Clinics & Medical Practices rely on timely confirmation after a visit is booked, when schedules can change and gaps create wasted time. SMS is effective because messages are read quickly and allow simple yes-no replies. The goal is fast responses that lock in attendance and reduce no-shows.

Template 1:

Hi [First Name], this is [Company Name] confirming your [Appointment Type] on [Appointment Date] at [Appointment Time]. Reply YES to confirm or NO to reschedule.

Template 2:

Hi [First Name], quick check-in from [Company Name] about your upcoming [Appointment Type]. Are you still planning to come in on [Appointment Date] at [Appointment Time]? Reply YES or NO.

Appointment Reminders

Clinics & medical practices benefit from sending reminders as appointments approach, since people may forget or overlook scheduled times. SMS is effective for this because it delivers concise notifications directly to recipients. The goal is to prompt timely responses and support consistent follow-through.

Template 1:

Hi [First Name], reminder from [Company Name] - you’re booked for [Appointment Type] on [Appointment Date] at [Appointment Time]. Reply C to confirm or R to reschedule.

Template 2:

Hi [First Name], checking in from [Company Name] before your [Appointment Type] on [Appointment Date] at [Appointment Time]. Reply 1 to keep it or 2 to pick a new time via [Scheduling Link].

No-Show Follow-Ups

Clinics & medical practices can use SMS to follow up with individuals who miss scheduled visits, as text messages are typically seen and answered quickly. The goal is to prompt a response that helps reschedule appointments and maintain ongoing engagement.

Template 1:

Hi [First Name], we missed you for your [Appointment Type] on [Appointment Date] at [Appointment Time]. Reply 1 to reschedule or 2 if you no longer need it.

Template 2:

Hi [First Name], following up from [Company Name] after your missed visit. Use [Scheduling Link] to pick a new time, or reply with a [Date] and [Time] that work for you.

Post-Visit Follow-Ups

Clinics & medical practices use SMS to check in with individuals after their visits, making it easy to gather feedback or share next steps. SMS is effective because it encourages quick replies, supporting ongoing engagement and helping guide recipients toward any needed follow-up actions.

Template 1:

Hi [First Name], thanks for coming in to [Company Name] for your [Visit Type]. Reply 1-5 for how it went, or share any feedback you want us to pass to the [Care Team].

Template 2:

Hi [First Name], following up after your [Visit Type] with [Company Name]. Want us to send your next steps and scheduling options here, or would you rather use [Link]?

Billing Notifications

Clinics & medical practices send billing notifications to inform individuals about outstanding balances or payment updates, a moment when timely awareness can influence prompt action. SMS is effective here because it delivers concise information directly, supporting faster responses and improved payment follow-through.

Template 1:

Hi [First Name], a quick note from [Company Name] - your current balance is ready to review. Reply BILL and we’ll text the details, or view it here [Link].

Template 2:

Hi [First Name], this is [Company Name] following up on your recent payment update. Reply PAY for options, or use [Link] when you’re ready.

Review Requests

Clinics & medical practices request reviews after a visit to gather feedback and build trust with future clients. SMS is effective because it reaches recipients directly and encourages quick, simple responses. The goal is to increase response rates and collect valuable insights for ongoing improvement.

Template 1:

Hi [First Name], thanks for visiting [Company Name] on [Appointment Date]. Could you leave a quick review here [Link] and reply DONE when it’s submitted?

Template 2:

Hi [First Name], this is [Company Name] checking in after your recent [Visit Type]. If you can share a short review at [Link], it helps us improve - want the link sent by text or email?

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