SMS Templates for Home Services Companies

Home Services Companies rely on SMS because it fits how customers communicate when they need quick answers about availability, arrival times, and next steps. It supports fast, conversational back-and-forth for sales, support, and ops teams without sounding promotional. This collection provides ready-to-use SMS templates for common moments like new leads, trial or estimate follow-ups, job updates, renewals, and reactivation, so teams have practical starting points for consistent outreach.

New Lead Response

Home Services Companies often receive leads when people need quick answers, so a fast reply matters. SMS works well because it’s read quickly and supports short back-and-forth to confirm details. The goal is engagement and conversion by getting a timely response, booking, and follow-through.

Template 1:

Hi [First Name], thanks for reaching out to [Company Name] about [Service Name]. What day and time works best for a quick call or visit to confirm details?

Template 2:

Hi [First Name], checking in from [Company Name] on your [Service Name] request. Can you reply with your address and a good [Date] or [Time] to schedule?

Appointment Scheduling

Home Services Companies juggle tight routes and last-minute requests, so scheduling depends on quick confirmations and clear details. SMS fits because it reaches customers between tasks and supports simple replies to accept times, share access notes, and reduce no-shows. The goal is response and follow-through.

Template 1:

Hi [First Name], it’s [Rep Name] from [Company Name] about your [Service Name]. Does [Date] at [Time] work, or should I send a couple other options?

Template 2:

Hi [First Name], quick follow-up from [Company Name] to lock in your [Service Name] visit. Reply YES to confirm [Appointment Date] at [Appointment Time], or send any access notes and a better time.

Appointment Reminders

A timely reminder about upcoming appointments helps customers stay on track and reduces missed visits. SMS is effective because it delivers concise updates directly to mobile devices, prompting quick responses. The marketing goal is to support follow-through and maintain steady engagement with scheduled services.

Template 1:

Hi [First Name], this is [Rep Name] with [Company Name] reminding you about your [Service Name] appointment on [Appointment Date] at [Appointment Time]. Reply CONFIRM or send a better time.

Template 2:

Hi [First Name], quick reminder from [Company Name] for your [Appointment Type] on [Appointment Date] at [Appointment Time]. Reply YES to confirm and share any access notes to make sure we’re prepared.

Technician ETA Alerts

When customers are waiting for a technician's arrival, a real-time update helps manage expectations and reduce uncertainty. SMS is effective for these alerts because it delivers immediate, easy-to-read notifications. The marketing goal is to prompt timely responses and support smooth service experiences.

Template 1:

Hi [First Name], it’s [Rep Name] from [Company Name] with an update on your [Service Name]. Our technician is on the way with an ETA of [Time] - reply if you need to adjust access details.

Template 2:

Hi [First Name], quick heads-up from [Company Name] - your technician is running about [Time] behind for your [Service Name]. Is it still a good time, or would you like to reschedule using [Scheduling Link]?

Job Completion Follow-Ups

Home Services Companies can use SMS to check in with customers after a job is finished, making it easy to gather feedback or confirm satisfaction. SMS is effective here because it encourages quick responses, supporting follow-through and helping maintain ongoing customer interest.

Template 1:

Hi [First Name], it’s [Rep Name] from [Company Name] following up after your [Service Name]. Are you satisfied with the results, or is there anything you’d like us to take another look at?

Template 2:

Hi [First Name], thanks again for choosing [Company Name] for your [Service Name]. If you can reply with a 1-5 rating and any notes, we’ll share it with the team.

Payment Reminders

A payment reminder sent by SMS reaches customers directly and is likely to be seen quickly, prompting timely action. This approach supports follow-through by making sure customers are aware of outstanding balances and can respond or pay without delay.

Template 1:

Hi [First Name], it’s [Rep Name] from [Company Name] with a quick reminder that your balance for [Service Name] is still open. Would you like the payment link here: [Link]?

Template 2:

Hi [First Name], following up from [Company Name] on your outstanding invoice for [Service Name] due on [Date]. Reply PAY and I’ll send options, or share a good [Time] if you have a question.

Review Requests

After a service is completed, home services companies can request reviews using SMS, which is effective because messages are typically seen and answered quickly. This approach supports higher response rates, helping gather valuable feedback and encouraging ongoing customer engagement.

Template 1:

Hi [First Name], thanks again for choosing [Company Name] for your [Service Name]. Could you share a quick review here: [Link]?

Template 2:

Hi [First Name], this is [Rep Name] from [Company Name] following up after your [Service Name]. If you have a minute, would you leave feedback at [Link] or reply with any notes?

Create and convert pipeline at scale through industry leading SMS software. Book a Demo with TextUs!