SMS Templates for Plumbing Companies

Plumbing Companies rely on fast, two-way communication, and SMS fits naturally alongside calls and email for coordinating jobs and answering quick questions. It supports timely responses from sales, scheduling, and support teams across the customer lifecycle, from new leads and estimates to follow-ups, service reminders, and renewals. This collection provides ready-to-use SMS templates that make sure messages stay practical, conversational, and easy to adapt.

Service Scheduling

Plumbing Companies often face last-minute openings, shifting job durations, and customers who need quick confirmations for service scheduling. SMS works well because it reaches people fast and supports simple replies. The goal is timely responses and follow-through on appointment times, access details, and any schedule changes.

Template 1:

Hi [First Name], this is [Rep Name] with [Company Name]-we have an opening for [Service Name] on [Date] at [Time]. Reply YES to confirm or send a better time.

Template 2:

Hey [First Name], checking on your [Appointment Type] on [Appointment Date] at [Appointment Time]-can you confirm access details and that this time still works? Reply CONFIRM or CHANGE.

Emergency Dispatch Alerts

Plumbing companies rely on rapid triage when an urgent call comes in and a crew must be routed within minutes. SMS is effective because it delivers brief, time-sensitive details and supports quick two-way confirmations even when phones are busy. The goal is immediate response and follow-through on address, access, and arrival updates.

Template 1:

Hi [First Name], [Rep Name] with [Company Name]-we just got an urgent request for [Service Name] at [Location]. Can you take it and reply YES or NO?

Template 2:

Hey [First Name], quick check on the dispatch for [Service Name] at [Location]-do you have access details and your ETA? Reply ETA [Time] or NEED INFO.

Appointment Reminders

Plumbing companies benefit from SMS appointment reminders because messages are delivered instantly and are easy for customers to notice and respond to, helping reduce missed appointments and last-minute cancellations. The marketing goal is to support timely responses and consistent follow-through on scheduled visits.

Template 1:

Hi [First Name], [Rep Name] from [Company Name] here-are we still set for your [Service Name] visit on [Appointment Date] at [Appointment Time]? Reply OK to confirm or RESCHEDULE.

Template 2:

Hey [First Name], quick reminder about your [Appointment Type] on [Date] at [Time]-do you want us to call or text when we’re on the way? Reply CALL or TEXT.

Technician ETA Messages

When a technician is en route, SMS provides a direct way to update customers with estimated arrival times, making sure they are prepared and available. This approach supports prompt responses and helps maintain clear communication about access or timing adjustments.

Template 1:

Hi [First Name], [Rep Name] with [Company Name]-your technician is on the way for [Service Name] with an ETA of [Time]. Reply OK if you’ll be available or CHANGE if you need to adjust.

Template 2:

Hey [First Name], quick update from [Company Name]-we’re heading to [Location Name] for [Service Name] and expect to arrive around [Time]. Reply ACCESS if there’s a gate code or CALL if timing changed.

Estimate Follow-Ups

After sending an estimate, plumbing companies can use SMS to quickly remind customers and answer questions, making sure interest stays high and decisions are made promptly. This approach supports faster responses and helps move potential jobs forward without unnecessary delays.

Template 1:

Hi [First Name], this is [Rep Name] with [Company Name]-did you get a chance to review the estimate for [Service Name]? Reply with any questions or OK and I can hold a spot for [Date].

Template 2:

Hey [First Name], following up on the estimate we sent over for [Service Name]-would you like to adjust anything or move ahead as-is? Reply CHANGE or APPROVE and I’ll send the next step.

Job Completion Follow-Ups

Plumbing companies can use SMS to follow up after a job is finished, making it easy for customers to share feedback or confirm satisfaction. This method encourages quick responses, supports ongoing engagement, and helps maintain a positive relationship for future service needs.

Template 1:

Hi [First Name], this is [Rep Name] with [Company Name]-just checking in after your [Service Name]. Are you satisfied with how everything turned out? Reply YES or NO and I’ll follow up.

Template 2:

Hey [First Name], thanks again for choosing [Company Name] for your [Service Name]. If you have a minute, can you share feedback or a quick rating 1-5? Reply with your number and any notes.

Payment Reminders

A payment reminder sent by SMS reaches customers quickly and is easy to notice, prompting faster responses and reducing delays in settling invoices. This approach supports timely follow-through and helps maintain steady cash flow by encouraging prompt action on outstanding balances.

Template 1:

Hi [First Name], this is [Rep Name] with [Company Name]-a quick reminder that invoice [Order Number] for [Service Name] is still showing as unpaid. Reply PAID if you already sent it, or I can share the payment link.

Template 2:

Hey [First Name], following up on your outstanding balance for [Service Name] due on [Date]. Want me to resend the invoice to [Email] or text a payment link?

Create and convert pipeline at scale through industry leading SMS software. Book a Demo with TextUs!