SMS Templates for Dental Practices

SMS is a key channel for patient communication because it is fast, familiar, and easy to reply to in the middle of a busy day. Dental Practices often use texting for practical, conversational touchpoints across the lifecycle, from new leads and trial offers to appointment follow-ups and renewal reminders. This collection provides ready-to-use SMS templates that make sure teams have a clear starting point for consistent messages in real situations.

Appointment Scheduling

Dental Practices often face gaps between a patient’s request and a confirmed time, where delays lead to drop-off. SMS works well because it reaches people quickly and supports simple two-way replies to confirm, reschedule, or provide missing details. The goal is response and follow-through.

Template 1:

Hi [First Name], it’s [Rep Name] at [Company Name] - are you still looking to set up a [Appointment Type]? Reply with a [Appointment Date] and [Appointment Time] that works for you.

Template 2:

Hi [First Name], thanks for reaching out to [Company Name] - I have [Appointment Date] at [Appointment Time] available for your [Appointment Type]. Reply confirm or send a different time and I’ll update it.

Appointment Reminders

Dental Practices can reduce missed visits by sending time-sensitive appointment reminders when schedules change or confirmations are pending. SMS is effective because it’s read quickly and supports low-friction replies to confirm, reschedule, or ask a question. The goal is timely responses and follow-through.

Template 1:

Hi [First Name], this is [Rep Name] with [Company Name] checking on your [Appointment Type] on [Appointment Date] at [Appointment Time]. Reply C to confirm or send a new [Date] and [Time].

Template 2:

Hi [First Name], quick reminder from [Company Name] - we’re holding [Appointment Date] at [Appointment Time] for your [Appointment Type]. Reply with any questions or share what you’d like to change.

Missed Appointment Follow-Ups

A missed appointment can disrupt schedules and leave gaps in daily operations. SMS provides a direct way to reconnect, making it easy for recipients to reply and reschedule or update their status. The marketing goal is to prompt responses and encourage follow-through.

Template 1:

Hi [First Name], it’s [Rep Name] with [Company Name] - we missed you for your [Appointment Type] on [Appointment Date]. Reply with a new [Date] and [Time] that works for you.

Template 2:

Hi [First Name], checking in from [Company Name] about your missed [Appointment Type]. Would you like to reschedule or cancel - reply R to reschedule or X to cancel.

Treatment Plan Follow-Ups

Following up on treatment plans can help maintain patient engagement and support ongoing care. SMS is effective for this scenario because it delivers reminders directly and allows for quick responses, supporting better follow-through and increasing the likelihood of continued interest in recommended care.

Template 1:

Hi [First Name], it’s [Rep Name] at [Company Name] checking in on your [Plan Name]. Any questions before we move forward, or would you like to schedule the next step?

Template 2:

Hi [First Name], following up from [Company Name] on the [Plan Name] we shared. Reply with what you’d like to update or a good [Date] and [Time] to review it together.

Hygiene Recall Reminders

Dental practices use SMS to remind individuals about upcoming hygiene visits, as text messages are typically seen and acted on quickly. This approach supports higher response rates and helps maintain regular attendance, with the goal of encouraging timely action and ongoing engagement.

Template 1:

Hi [First Name], it’s [Rep Name] at [Company Name] with a quick reminder that it may be time to book your next [Appointment Type]. Want me to hold a [Date] and [Time]?

Template 2:

Hi [First Name], checking in from [Company Name] about your upcoming [Appointment Type]. Reply C to confirm or send a new [Date] and [Time] to update it.

Billing Notifications

A billing notification sent by SMS reaches recipients quickly, prompting timely attention to outstanding balances or payment updates. This method supports immediate responses, helping dental practices improve collection rates and reduce administrative delays, with the goal of encouraging prompt action and resolution.

Template 1:

Hi [First Name], this is [Rep Name] with [Company Name] - a billing update is ready for your account balance of [Amount]. Reply PAY for the [Link] or reply Q and I can help.

Template 2:

Hi [First Name], quick note from [Company Name] - we show an open balance of [Amount] with a due date of [Date]. Reply 1 for the payment link [Link] or 2 if you’d like to review it.

Review Requests

After a visit, dental practices often request feedback to understand patient satisfaction and improve services. SMS is effective for review requests because it delivers the message directly and makes it easy for recipients to respond. The marketing goal is to encourage timely responses and gather actionable feedback.

Template 1:

Hi [First Name], thanks for coming in to [Company Name] - could you share a quick review of your recent visit? Reply with a 1-5 rating or use this link: [Link]

Template 2:

Hi [First Name], this is [Rep Name] from [Company Name] following up after your visit on [Appointment Date]. If you have a minute, can you leave feedback here: [Link]

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