SMS Templates for Physical Therapy Clinics

Physical Therapy Clinics rely on SMS as a key channel because it supports fast, two-way communication that fits naturally into a patient’s day. It’s practical for time-sensitive moments like new lead outreach, intake reminders during a trial period of care, post-visit follow-ups, and renewal check-ins. This collection provides ready-to-use SMS templates that help teams keep messages clear, conversational, and consistent across the patient lifecycle.

Appointment Scheduling

Physical Therapy Clinics often handle last-minute openings, insurance details, and rescheduling, where timing affects whether a slot gets filled. SMS works because it reaches people quickly and supports simple replies that confirm or change appointments. The goal is fast responses and follow-through while reducing no-shows and gaps.

Template 1:

Hi [First Name], we have an opening for [Appointment Type] at [Appointment Time] on [Appointment Date] at [Company Name]- would you like to take it? Reply YES to confirm or NEW to see other times.

Template 2:

Hi [First Name], checking in about your [Appointment Type] with [Provider Name] on [Appointment Date] at [Appointment Time] at [Company Name]. Reply CONFIRM to keep it or CHANGE for new options.

Session Reminders

Physical therapy clinics send session reminders when upcoming visits risk being missed due to busy schedules or uncertainty about timing. SMS is effective because it is seen quickly and supports short replies to confirm, reschedule, or ask questions. The goal is timely responses and follow-through that reduces no-shows.

Template 1:

Hi [First Name], this is a reminder about your [Appointment Type] on [Appointment Date] at [Appointment Time] with [Company Name]. Reply CONFIRM to keep it or RESCHEDULE for new times.

Template 2:

Hi [First Name], are you still set for your [Appointment Type] on [Appointment Date] at [Appointment Time] at [Company Name]? Reply YES to confirm or QUESTION if you need anything before you come in.

Treatment Follow-Ups

Physical therapy clinics use SMS to check in with patients after appointments, making it easy for individuals to reply with updates or concerns. This approach supports ongoing engagement and helps prompt timely responses that contribute to better follow-through on care plans.

Template 1:

Hi [First Name], checking in after your [Appointment Type] on [Appointment Date] at [Company Name]. How are things feeling today- reply OK or NEED HELP.

Template 2:

Hi [First Name], following up since your visit with [Provider Name] at [Company Name]. Any questions about your next steps or schedule- reply QUESTION or READY.

Exercise Check-Ins

Physical therapy clinics use SMS to prompt patients for updates on their home exercise routines, making it easy for individuals to reply with progress or questions. This approach encourages timely responses and supports ongoing engagement with prescribed activities. The goal is consistent follow-through and improved outcomes.

Template 1:

Hi [First Name], quick check-in on your home exercises from [Company Name] - how did they go this week? Reply DONE, SKIPPED, or QUESTION.

Template 2:

Hi [First Name], are you planning to do your next set of exercises by [Date] from [Company Name]? Reply YES to stay on track or HELP if you want a quick review.

Missed Appointment Follow-Ups

Physical Therapy Clinics use SMS to reconnect with patients who have missed sessions, making it easy for them to respond and reschedule. This approach supports quick replies and helps drive timely action, leading to improved appointment recovery and reduced schedule gaps.

Template 1:

Hi [First Name], we missed you for your [Appointment Type] at [Company Name]. Want to reschedule for this week? Reply TIMES and we’ll send options.

Template 2:

Hi [First Name], following up on the session you missed at [Company Name]. If you’d like to get back on the calendar, reply BOOK and we’ll share a [Scheduling Link].

Billing Notifications

When payment is due or insurance information needs updating, SMS provides a direct way to notify patients and receive quick responses. This method supports timely communication, helping clinics maintain steady cash flow and reduce administrative delays through prompt patient action.

Template 1:

Hi [First Name], a balance of [Amount] is due for your account with [Company Name]. Reply PAY for the link or CALL if you’d like to review it.

Template 2:

Hi [First Name], we need updated insurance details to keep billing on track at [Company Name]. Reply INSURANCE and we’ll send the [Link], or HELP if you have questions.

Progress Updates

Physical Therapy Clinics use SMS to share progress updates, allowing patients to quickly respond with feedback or questions. This method supports ongoing communication, helping clinics gather timely responses and maintain patient interest in their recovery journey. The goal is consistent engagement and actionable feedback.

Template 1:

Hi [First Name], quick progress check from [Company Name] since your last [Visit Type] on [Date] - how are you feeling today? Reply BETTER, SAME, or WORSE.

Template 2:

Hi [First Name], we’re updating your plan at [Company Name] and would love your input - any questions or wins to share since [Date]? Reply NOTE and we’ll follow up, or CALL for a quick chat.

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