Connect, engage and delight your customers on their terms with the new communication strategy for the on-demand economy.

Here’s a taste of what you’ll learn:

• Why adopting a real-time communication strategy is crucial for any business that needs to talk to other humans

• How a conversational approach to text messaging helps you connect with anyone, anywhere — in real time

• How other messaging megatrends, like live-chat and internal messaging, can build authentic, instant communication into every facet of your business

• Actionable tips to create modern, multichannel workflows tailored to your customer at every stage of their journey with you