Why TextUs?
The next wave in business communication is here. Start texting with your customers, candidates, leads, employees and more.
Now you can text-enable all your business phone numbers, giving your customers an easy, direct, 1:1 connection with you. Your customers will love the on-demand attention, and your team will be able to get ahold of anyone, anywhere in real time, so they can finally communicate at the speed of today’s economy.
Enterprise-level flexibility and control over text messaging
When you power your business with real-time communication on a proven text marketing platform, you generate a lot of conversations. TextUs unlocks enterprise-level management, insight, and control over text messaging throughout your entire organization.
Organization Mapping
Determine which teams and individuals have access to settings, integrations, templates, and more with organizational mapping.
Opt-Out Management
Get full transparency into your opt-outs, ensuring you are texting with only the most engaged audiences.
Analytics Insight
Gain insight into messaging, settings, and analytics for all sub-accounts with new enterprise-level analytics, and apply best practices across your organization.
Whitelabel
Whitelabel your TextUs app with your company branding.
Your Inbox for Real-Time Conversations
It’s time to take text messaging more seriously. Your text communication is just as important as your emails, your web chats, and your phone calls, so your text inbox needs to give you the kind of rich features you’ve come to expect.
Conversation Management
Manage conversations by sorting into conversation states, such as open, unanswered, and closed.
Quick Compose and Quick Contact Add
Get the conversation started faster with the new quick compose and quick-add contact features.
Text Message Dictation
Talk instead of type with our new text message dictation feature. Note History: Get a snapshot of an entire conversation timeline with new historical data.
Conversation Funnel Analytics
Get deeper insight into your active convos, response rate, number of messages per convo, unsubscribes, and more with new analytics features.
Quit Texting From Your Personal Cell Phone
Business texting requires effective team collaboration and easily searchable message history. The TextUs inbox allows teams to send and respond from the same place, ensuring customers, candidates, leads and employees never have a text that goes unanswered.
Multi-User Phone Numbers
Give team members access to multiple phone numbers, such as a department number and an individual number.
Multi-User Conversations
Empower multiple team members to manage conversations on one number.
Typing Indicators
Avoid stepping on each other’s toes: know when other users are typing in the same conversation.
Follow Conversations
Follow a conversation and jump in if you can help.
Conversational SMS Campaigns
Gone are the days when your customers will tolerate spam messages. These are the business equivalent of an “u up?” text—and no one wants that. Now, even if you are using the TextUs platform to reach out to hundreds of contacts for marketing or general communications, your messages need to feel personalized, well-crafted, and meaningful.
Dynamic Campaigns
Schedule multiple campaigns at once without worries — we’ll take care of the timing.
Unlimited Campaign Sizes
No more group size limits! (Daily message limits may apply)
Campaigns Skip Inbox
Avoid the inbox clutter—outbound campaign messages will skip the inbox.
Campaign Funnel Metrics
Dive into the analytics for different contact segments with our more granular campaign funnel metrics.
The TextUs Contact Center
As you connect with more and more people, you need a more robust contact system to help you remain on the pulse of your audience.
TextUs Next introduces the TextUs Contact center, an advanced contact management system that integrates seamlessly with your existing CRM/ATS.
Full CRM/ATS Contact Sync
Track the data that matters by easily syncing up your CRM/ATS contact database with the TextUs Contact Center.
New Improved Search
Target the right contacts easily with advanced search functions—search by business name and tags in addition to name and phone number.
Segment Contacts
Connect with the exact audience for your message by segmenting your contacts into thoughtful categories.
Customizable Contact Properties
Record the contact properties that are the most meaningful to your business with customizable contact fields.
TextUs Chrome Extension
Send one-to-one texts, campaigns and manage conversations right from your browser using the Chrome Extension.
Pop Out or Slide Out
Utilize TextUs features with easy open slide-out functionality or open the pop-out window for a more full feature experience
Notifications
Manage conversations and see your responses right away with real-time notifications from within the Chrome Extension
Find Numbers
Easily scrape your current webpage or ATS/CRM contact records to find textable numbers
Send Campaigns
Select multiple recipients right from the slide out to send campaigns from directly within your current workflow
TextUs Mobile App
Take TextUs with you anywhere.
The TextUs Mobile App is a lightweight, quicker experience and works like your native messaging app. It is available for download in the App and Play stores.
Get a TextUs Demo
Learn how thousands of businesses use TextUs every day to communicate in real-time.