The hospitality industry has been embracing the use of SMS to improve communication with their guests, and it’s not hard to see why. With the emergence of smartphones and mobile devices, SMS has become one of the most convenient and efficient ways to engage with customers. It allows hotels, restaurants, and other hospitality businesses to provide timely updates, reservation confirmations, and even personalized offers that can be delivered straight to their guests’ phones. This could significantly improve customer satisfaction and loyalty, as well as streamline internal operations, such as staff scheduling and room assignments. With so many benefits, it’s clear that SMS is a technology that the hospitality industry should not overlook.