Texting for Hospitality
Hospitality text messaging is helping hoteliers, vacation rental owners and management companies provide better service to their guests by communicating faster and getting more responses. TextUs is easy-to-use, two-way text messaging software designed to make communication more effective.
Why TextUs for Hospitality?
The hospitality industry has been embracing the use of SMS to improve communication with their guests, and it’s not hard to see why. With the emergence of smartphones and mobile devices, SMS has become one of the most convenient and efficient ways to engage with customers. It allows hotels, restaurants, and other hospitality businesses to provide timely updates, reservation confirmations, and even personalized offers that can be delivered straight to their guests’ phones. This could significantly improve customer satisfaction and loyalty, as well as streamline internal operations, such as staff scheduling and room assignments. With so many benefits, it’s clear that SMS is a technology that the hospitality industry should not overlook.
Engaging Text Messaging for Hospitality
By using text campaigns and automation, hospitality businesses can send personalized messages to their customers about events, promotions, or special deals. These marketing techniques provide a unique opportunity for the hospitality industry to target their audience and create a loyal customer base.
Book More Stays
Use our hospitality text messaging software to send marketing offers, video messages, reminders, status updates and follow ups.
Elevate the Guest Experience
Ensure guests have all they need with quick check-in texts throughout the stay using drip campaigns and deliver on amenity requests
Track Texts in Your ATS/CRM
Capture messages in your database automatically.
Generate More Reviews
Keep the conversation going and ask for reviews after guests have checked out.
Increase Bookings through SMS
Turning to texts as a way to build stronger relationships with customers, hotels, restaurants and event venues now use SMS to engage in meaningful, 1:1 conversations with guests and patrons. SMS allows for quicker, more direct communication with customers than ever before by providing exceptional customer service and standing out from the competition.
Pre Arrival Communication
Set expectations for a great stay by communicating arrival times, check-in details, entry information and more.
Concierge Service
Book local excursions, dinner reservations, ground transportation shuttles and more.
Answer Questions Quicker
Communicate and follow-up in a more personal 1:1 setting that customers prefer.
Drive Customer Loyalty
Ensure return stays by keeping customers engaged beyond the duration of their trip.
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