Real-Time Communication Defined
Real-Time Communication is a one-to-one approach to communication that companies use to dramatically speed up the way we do business, build better relationships, and create a more personal customer experience.
Rather than expect people to answer a cold call or wait days for an email response, real-time communication combines real-time messaging, cloud-voice service and contact engagement intelligence to help you connect with in people in real-time. Creating a more personal communication strategy for people to connect with your company will help you get more responses and get business done. Your team will be more productive while your customers love it and spread the word.
Getting ahold of your contacts doesn’t just happen through texting, which is why real-time communication is bigger than any single channel or platform. Using a combination of outbound and inbound tactics, real-time communication is all about connecting with people and opening a conversation.
Regardless of the medium, with real-time communication you’re not just spamming your message at your contacts, or expecting a response from an impersonal automated email: You’re opening a conversation in a personal way, and asking your contacts to respond when they’re able. On their terms.
For the first time, you’re able to have a real conversation with your contacts.