Retail Texting Templates for Booking Vacation Rentals, and Before, During, & After their Stay

Are you already renting out your vacation rental for summer 2023? Or maybe you have a cabin surrounded by fall foliage ready to turn soon. What about gearing up for the ski season and snow? Wherever your vacation rental is, it’s important to communicate with guests. Not just during booking, but before their stay, during their time at your property, and when they leave. We have texting templates for every phase of guest communication. 

10 Texts for Booking Vacation Rentals

When you are renting your vacation home, providing a quality experience begins before a guest even comes to your property. How you communicate with guests from the beginning will keep your rental booked. From answering questions to confirming the reservation in a timely manner, guests will appreciate the ease of communicating and tell their friends and family. Here are 10 texts to start sending when booking your rental vacation home.

1

Gary: Thank you for choosing to stay at Kayaker’s Kottage. This confirms your stay from Aug 13-21. I’ll be in touch with more details soon. – Pete

2

Heather: Thanks for your interest in our condo. Unfortunately, we are not pet friendly due to the property management rules. -Mary

3

Mike: We are able to extend your checkout time to 2pm if you book with us. Thanks for asking – Sam

4

Natalie: We have a lockbox at our lake house so you will be able to arrive at any time after 3pm and check yourself in.

5

Frank: Thanks for visiting our ski property. Do you have any questions I can answer for you as you make your decision? -Sean

6

Kara: Thank you for booking our cabin in WV! You will find it very relaxing. I will send an itinerary with some nearby attractions for your stay. -Mariah

7

Tom: Thank you for thinking of staying at our beach house in June! We have the 2nd week open as of right now. Would you like to book?

8

Charli: Thank you for staying at our home over Labor Day! Attached is your full confirmation. You can reach me via SMS anytime! {insert receipt and confirmation}

9

Brendan: We have professional cleaning services at our home and you will not be required to wear masks while there. Let me know if you have any other questions!

10

Sarah: Here are a few additional pictures of our lake view and water toys. {Insert photos}

10 Texting Templates to Send to Guests Before Their Stay

Don’t miss the opportunity to keep your guests engaged after they book and before their stay at your rental property! Use this time to get them excited to visit your home and build a connection so that they are more likely to feel welcomed when they arrive. You can also give them important information for the property. Start using these 10 text templates to communicate with guests before they arrive!

1

Tom: We are excited for your visit. As a reminder, check in will be on Wednesday, 4/12 anytime after 2pm. Enjoy!

2

Cara: Your stay at Mountaintop Views is only 6 days away! I hope you are excited. Here is a reminder of details for your trip! -Jasmine {insert document}

3

Sally: We are collecting feedback for our store window theme this year. Please respond with your choice: 1: Snow 2: Gingerbread 3: Nutcracker 4: Sparkly Oranments

4

Vince: I can’t wait for you to experience Nashville! With 3 days out, I wanted to check and see if you had any additional questions? -Ben

5

Ellen: Here is a list of top attractions in St. Louis. If there are specific activities you are looking for, let me know!

6

Wendy: The weather looks like rain may come at times next week. Here are some indoor activities we recommend! {insert document}

7

Blake: Just a reminder to let us know your license plate details so we can give to our HOA. Thanks! – Liam

8

Nina: Here’s the pin and coordinates to save to your map for best directions. Our address is 8 lakeshore drive. Enjoy your stay!

9

Timmy: Your vacation starts tomorrow! The lockpad code is 8293. Let me know if you have any other questions!

10

Sally: Get ready for vacay mode! I’ll be sending you a list of wifi passords and other helpful tips when you arrive. -Mindy

10 Texting Templates for Vacation Rental Guests During Their Stay

One of the best parts about vacations (other than relaxing!) is getting to explore a new area. This can be overwhelming if it’s your first time in the area. Hearing from a trusted source on what they recommend will help guests feel at ease not only in your home but the nearby attractions, too! Here are a few texting templates to start sending to your guests during their stay.

1

Freeman: What is your ETA today? Hope you are having a good drive to town. -Dan

2

Giuliana: Welcome to Great Lake Escape! Here is a helpful guide of our favorite things to do and places to eat. Let us know if you have any questions! -Gary & Pam {attach document}

3

Mel: As a reminder, here is a list of the house rules and how-tos! Enjoy your stay and reach out with any questions! -Ollie

4

Gabby: Just wanted to see if you checked in okay and have any questions? -Patty

5

Ben: Thank you for letting us know about the leak. We have contacted a local plumber to fix. He should be out within the hour. -Steven

6

Molly: Your stay is almost over – we hope you enjoyed your time. Just a reminder that checkout is 11am and to put the trash in the outdoor bins. Thank you for staying at Glen Cove! -Cory

7

Matt: Our fave Italian place is Vesuvios! They do takeout and dine-in. {Attach website}

8

Laiken: I hope you enjoyed your stay. If you want to extend another night, I can offer you a discounted rate of $135. Are you interested? -Ellie

9

Anthony: Welcome to ShoreLine Drive! Our wifi password is “lakeviewz” Enjoy your stay! -Ned

10

Rachel: Wanted to let you know that our fall festival is happening this week! Food trucks, live music and games for kids. {Insert address}

10 Texts for Vacation Rental Guests After Their Departure

Once your guests leave the property, make sure you stay engaged with them! You can collect feedback, reviews, and referrals during this time. All of these things will make your rental vacation home more attractive in the future. Here are some texting templates to start sending to guests after they leave!

1

Andy: Thank you for staying at our cabin – we hope you enjoyed your stay. Would you rate it 1-5? (5 being the best). Thank you!

2

Felicity: Have a safe drive back to Louisiana. Thank you for staying at our home while you were visiting friends. If you enjoyed it, please leave us a review here {insert link}

3

Bobby: We are happy you enjoyed your stay at our beach house! If you want to come back, let us know – we have special rates for returning guests! – Frank

4

Vera: Thank you for being an awesome guest! If you know of friends or family who may like our accommodations, they can use code FAM when booking for a 15% discount. Thanks again!

5

Luke: Thank you for staying at our lake house! Which feature was your favorite? 1- location 2 – price 3 – onsite amenities 4 – host helpfulness

6

Samir: We hope you enjoyed your stay. If you’d like to stay updated on our specials for other seasons, sign up for updates {insert link}

7

Charles: Thank you for staying with us! In order to make other guests feel welcome, would you help us by completing a quick one minute survey? Thank you! {insert link to survey}

8

Tina: Hope you are doing well! Wanted to let you know we are offering summer specials to our previous guests. Are you interested in learning more? -Eloise

9

Olivia: Thank you again for leaving our home in perfect condition! As a reminder, we’d appreciate your review if you enjoyed your stay. – Heather

10

Brandon: Glad to hear you enjoyed your stay! We are always looking for referrals. If you refer us to friends or family, and they let us know, we will give you both 10% discounts on future stays! Thanks again! -Heath