Blog Post

New TextUs Help Desk with Intercom Will Speed Customer Support by Providing Real-Time Service

Text messaging is all about making your voice heard in a busy world. With the constant app notifications and social media pings we get on our phones, a text message cuts through the noise. It is a direct form of communication — we know at the other end of that message is a single person reaching out to us.

At TextUs, we think our customer support should cut through the noise, too. That’s why we’ve switched to a new help desk platform: Intercom. Intercom will help us scale our tip-top customer service as our company grows.

Traditional help desk ticketing services are a lot like email. You interact with a form and get an automated response back. Intercom allows us to respond immediately to your questions and challenges and have a real-time conversation with you, just like texting does. It will help us solve your problems more quickly — on your schedule — so you can get back to doing what you do best: connecting with clients, building relationships, and growing your business.

So, instead of our old “Support” button, you’ll now see an Intercom widget that looks like this:


Clicking on it will take you to a conversation-style interface where you can ask us questions directly:


Get in touch whenever you have a hiccup with your account. We look forward to continuing to meet and exceed your customer service expectations!

Happy texting!   ✨

The TextUs Team

2022 State of Texting

We gathered data from TextUs users and outside sources to bring this insightful look at how texting will shape better business results in 2022.  We covered industry trends across many verticals and shed light on texting insights that you can use to establish best practices across your organization.

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