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Introducing TextUs Next - A new version of TextUs to get your entire team communicating in real time.


 

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What's Next? - The next wave in business communication is simple. Start texting with your customers.


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Now you can text-enable all your business phone numbers, giving your customers an easy, direct, 1:1 connection with you. Your customers will love the on-demand attention, and your team will be able to get ahold of anyone, anywhere in real time, so they can finally communicate at the speed of today’s economy.

 

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Enterprise-level flexibility and control over text messaging


When you power your business with real-time communication, you generate a lot of conversations. TextUs Next unlocks enterprise-level management, insight, and control over text messaging throughout your entire organization.

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Organization Mapping

Determine which teams and individuals have access to settings, integrations, templates, and more with organizational mapping.

Global Opt-Outs

Determine whether unsubscribes should be global or local to a specific account.

Super Admin User Control

Gain insight into messaging, settings, and analytics for all sub-accounts with new enterprise-level super admin user controls.

Whitelabel

Whitelabel your TextUs app with your company branding.

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Your Inbox for Real-Time Conversations


It’s time to take text messaging more seriously. Your text communication is just as important as your emails, your web chats, and your phone calls, so your text inbox needs to give you the kind of rich features you’ve come to expect.

Conversation Management

Manage conversations by sorting into conversation states, such as open, unanswered, and closed.

Quick Compose and Quick Contact Add

Get the conversation started faster with the new quick compose and quick-add contact features.

Text Message Dictation

Talk instead of type with our new text message dictation feature. Note History: Get a snapshot of an entire conversation timeline with new historical data.

Conversation Funnel Analytics

Get deeper insight into your active convos, response rate, number of messages per convo, unsubscribes, and more with new analytics features.

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Team Collaboration


First, companies like yours started freeing text messaging from their team’s personal cell phones. Now, TextUs Next takes that idea one step further and frees text messaging from individual inboxes. Your team can have each others’ backs and you can be sure a customer’s interest in your company never goes unanswered.

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Multi-User Phone Numbers

Give team members access to multiple phone numbers, such as a department number and an individual number.

Multi-User Conversations

Empower multiple team members to manage conversations on one number.

Typing Indicators

Avoid stepping on each other’s toes: know when other users are typing in the same conversation.

Follow Conversations

Follow a conversation and jump in if you can help.


 

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Conversational SMS Campaigns


Gone are the days when your customers will tolerate spam messages. These are the business equivalent of an “u up?” text and no one wants that. Now, even if you are reaching out to hundreds of contacts, your messages need to feel personalized, well-crafted, and meaningful.

Dynamic Campaigns

Schedule multiple campaigns at once without worries -- we’ll take care of the timing.

Unlimited Campaign Sizes

No more group size limits! (Daily message limits may apply)

Campaigns Skip Inbox

Avoid the inbox clutter -- outbound campaign messages will skip the inbox.

Campaign Funnel Metrics

Dive into the analytics for different contact segments with our more granular campaign funnel metrics.

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The TextUs Contact Center


As you connect with more and more people, you need a more robust contact system to help you remain on the pulse of your audience.

TextUs Next introduces the TextUs Contact center, an advanced contact management system that integrates seamlessly with your existing CRM/ATS.

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Full CRM/ATS Contact Sync

Track the data that matters by easily syncing up your CRM/ATS contact database with the TextUs Contact Center.

New Improved Search

Target the right contacts easily with advanced (and saveable) search functions -- search by business name and tags in addition to name and phone number!

Segment Contacts

Connect with the exact audience for your message by segmenting your contacts into thoughtful categories.

Customizable Contact Properties

Record the contact properties that are the most meaningful to your business with customizable contact fields.

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Introducing The TextUs Bot


The TextUs Bot is here to help keep you organized and up to date on all your new real-time communication. Automatically close old conversations to keep your inbox clean and when it’s after hours don’t worry, the TextUs Bot has your back with an away message.

Auto-Close Conversations

The TextUs Bot will help keep you organized by automatically closing old conversations to keep your inbox clean.

Intro Messages

Automatically send a text personally introducing you to your contacts.

Away Messages

Away or after hours? Don’t worry the TextUs Bot had your back.

Automated Opt-in/Out

Automatically opt-out/in contacts with the keywords STOP or START


Want to learn more about TextUs Next?

Learn how to be the first to get access.



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